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​Terms & Conditions

A Legal Disclaimer

1. Scope of application

 

1.1 These General Terms and Conditions (GTC) apply to all contracts, services and deliveries concluded between the Hotel/Restaurant Croix Fédérale (hereinafter ‘we’ or ‘us’) and our guests or customers (hereinafter ‘customer’ or ‘guest’).

 

1.2 By using our services (e.g. reservations, bookings of hotel rooms, table reservations or other services), the customer accepts these terms and conditions. Any differing or additional provisions shall only apply if agreed in writing.

 

1.3 In the event of contradictions between these terms and conditions and other agreements, the latter (if agreed in writing) shall take precedence.

 

2. Reservation

 

2.1 Hotel room/table reservation

A contract between the guest and us is concluded as soon as the guest accepts the offer and we confirm the reservation in writing (by e-mail, fax or letter).

 

2.2 A reservation becomes legally valid upon written confirmation by the hotel.

Option dates are binding for both parties. The hotel can automatically dispose of the reserved tables/rooms after the option period has expired.

The hotel reserves the right to adjust prices if the organiser subsequently requests changes to the booked services.

 

3. Allocation of hotel rooms

Within the booked room category, the hotel is responsible for the effective room allocation in order to optimise occupancy. Special room numbers and other preferences will be taken into account as far as possible when allocating rooms. The booker cannot claim preferences.

The information regarding the maximum number of persons per room must be adhered to. This also applies to children and infants. The hotel reserves the right to allocate a larger room category if necessary, at an extra charge.

4. Prices and payment terms
 
4.1 All prices are quoted in Swiss francs (CHF) and include service and VAT.
4.2 The hotel reserves the right to request a deposit. In this case, the reservation is only final after the amount has been received. If the booking is cancelled within the cancellation period, the deposit will not be refunded.
4.3 For billing addresses outside Switzerland, a credit card guarantee or bank transfer for 100% of the confirmed services is required in advance (30 days before arrival). When paying in foreign currency, the daily exchange rate is always used. When making a bank transfer from abroad, the client is responsible for paying the fees.
Invoices are to be paid within 30 days of receipt without deduction. All bank charges or exchange rate differences shall be borne by the invoice recipient.
 
5. Cancellation and termination by the hotel/restaurant
 
5.1 The cancellation conditions set out below apply regardless of the reason for cancellation and also in the event of illness, accidents or other unforeseen circumstances. Written notification is required for the cancellation of a definite booking.
The following costs will be charged:
 

  • No charge 14 to 7 days before arrival, 5:00 p.m.

  • 50% of the daily rate including hotel room 6 to 3 days before arrival, 5:00 p.m.

  • 100% of the daily rate including hotel room less than 2 days before arrival, 5:00 p.m.
     

6. Check-in / Check-out
 
Check-in from 3:00 p.m. / Check-out by 10:30 a.m.
Subject to availability, an early check-in on the day of arrival and a late check-out on the day of departure can be booked at an additional cost.
 
6.1 Parking
 
Our hotel does not have its own car park. However, we have a partnership with the Rathaus car park, where our customers receive a discount of 2 francs per day.
For more information, please contact the reception.
 
6.3 Smokers
 
Smoking is not allowed in any of our hotel rooms. If this rule is not followed, we are entitled to charge 250 CHF for cleaning the room.
 
6.4 Quiet hours / Night-time quiet hours
 
The maximum volume for music, conversations and other noises is to be kept to a room-volume level. From 23:00, all noise disturbance in the outdoor area and on the balconies must be stopped.
 
6.5 Liability
 
The hotel declines all responsibility in the event of theft or damage to items, luggage, objects and materials brought in. The guest is liable to the hotel for any damage to the furnishings or inventory and for losses caused by themselves, their participants and their employees.
 
7. Use of our website and data protection
 
7.1 Website
 
Our data protection declaration and the applicable legal provisions apply to the use of our website (e.g. https://www.croix-federale.ch) and the functions offered there.
 
7.2 Data protection
 
The protection of your personal data is our top priority. You can find details in our data protection declaration, which forms an integral part of these GTC.
 
8. Final provisions
 
8.1 Place of jurisdiction and applicable law
 
Swiss law shall apply for all disputes arising from or in connection with these GTC and the contracts concluded. The place of jurisdiction is the registered office of our company (unless another place of jurisdiction is prescribed by law).
 
8.2 Severability clause
 
Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The ineffective or unenforceable provision shall be replaced by a provision that most closely approximates the economic purpose of the original provision.
 
8.3 Amendments to the GTC
 
We reserve the right to amend or supplement these GTC at any time. The current version at the time of the conclusion of the contract shall be decisive.
As of: February 2025

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