1. Scope
1.1 These General Terms and Conditions (GTC) apply to all contracts, services and deliveries concluded between the Hotel/Restaurant Croix Fédérale (hereinafter "we" or "us") and our guests or customers (hereinafter "customer" or "guest").
1.2 By using our services (e.g. reservations, bookings of hotel rooms, table reservations or other services) the customer accepts these terms and conditions. Deviating or supplementary provisions only apply if they have been agreed in writing.
1.3 In the event of any conflict between these Terms and Conditions and any other agreements, the latter (if agreed in writing) shall prevail.

2. Conclusion of contract
2.1 Hotel room/table reservation
A contract between the guest and us is concluded as soon as the offer is accepted by the guest and we confirm the reservation in writing (by email, fax or letter) or verbally.
2.2 Contracting Parties
The contracting parties are the Hotel/Restaurant Croix Fédérale and the guest. If a third party has booked for the guest, they are jointly and severally liable with the guest for all obligations arising from the contract.
2.3 Group bookings
For bookings of a group size or larger defined by the hotel/restaurant, special terms and cancellation conditions may apply, which will be specified in the booking confirmation or in a separate contract.

3. Services, Prices and Payment
3.1 Scope of Services
The scope of the contractual services is determined from the respective offer or booking confirmation. Subsidiary agreements or additional services only become part of the contract if they have been agreed in writing or expressly confirmed by us.
3.2 Prices
All prices are in Swiss francs (CHF) and include VAT (unless otherwise stated). Prices in other currencies are to be understood as guidelines; the actual amount to be paid in CHF is decisive.
3.3 Terms of payment

• Unless otherwise agreed, the total amount is due at the latest upon check-out (hotel guests) or immediately after using the service (restaurant guests).

• We reserve the right to request an advance payment or credit card details to guarantee the booking.

• If an agreed advance payment is not made on time, we are entitled to refuse the service or to cancel the booking.

3.4 Invoicing
If the invoice is issued on account (e.g. for corporate customers), the invoice amount is payable within the period stated on the invoice. If payment is not made on time, customers will be in default without notice. In cases of default, we are entitled to charge interest on arrears and processing fees.